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We help you realize service opportunities
We believe that successful service businesses are primarily driven by four fundamental principles:

  1. Organize around clients
  2. Build professional platforms
  3. Connect & leverage resources
  4. Improve continuously

We help you realize service opportunities
We believe that successful service businesses are primarily driven by four fundamental principles:

  1. Organize around clients
  2. Build professional platforms
  3. Connect & leverage resources
  4. Improve continuously

Service Innovation

Service product design

Service product design

  • Value proposition
  • Business model
  • Service branding
  • Use case validation
  • Business case analysis

Service Innovation

Service strategy

Service strategy

  • Market assessment
  • Portfolio analysis
  • Product development roadmaps
  • Key action plans

Service Innovation

Service product development

Service product development

  • Product structuring
  • Asset development
  • NPI
  • Go-to-market
  • Asset management

Service Innovation

Service business development

Service business development

  • National and international roll-out of service products
  • Scale-up

“Service-Led Growth is essentially about leading change” (Ulaga, Kowalkowski, 2017)

Service culture

Service culture architecture

Service culture architecture

  • Customer vision statement
  • Organising for success
  • 4 key themes

Service culture

Service culture awareness

Service culture awareness

  • Culture scan
  • Services in product environments
  • Leadership
  • Change management

Service operations

Service sales

Service sales

  • Capability maturity
  • Solution selling
  • Sales governance
  • CRM

Service operations

Service delivery

Service Delivery

  • Capability maturity
  • Delivery centers
  • Delivery cost analysis
  • Process improvement

Service operations

Business diagnosis & recovery

Business diagnosis & recovery

  • Business scans
  • P&L analysis
  • Cost of poor quality analysis
  • Ad-interim management