Service Strategy

Should we be doing services?

Service Strategy provides you with a clear vision on how services and service models can help your business to differentiate and get recurring revenue streams.

The Lookingglass helps High Tech companies to become more visible in Services.

Our proposition

How do we do it?

The Lookingglass has a proven approach to create a services strategy. The method consists of 6 different steps that we facilitate for you. Pulling a service strategy together, should not be a one-time exercise though.

That’s why we also pay attention to the periodic process of strategy formulation, and even more important: how to actually implement it.

What do you get?

The result of the strategy exercise is a concise document that reflects on the business opportunity at hand and the critical steps to realize it. Additionally, when desired we can even give you a glance on how the future might actually look like! (See our offering Strategy Visualization). But in the end this is all just paper. Ultimately your Service strategy should bring the profitable growth that you are looking for. Or bring you to that specific strategic position in the market.

Showcase

The following examples show more information on the methods that we use in our strategy development Practices.

The Lookingglass helps High Tech Companies to make their service strategy visible.

Service Strategy Framework

The Lookingglass employs an easy-to-understand framework to develop a services strategy. While every client is unique, this approach is tailored to the specific client environment. Dependent on the required detail, developing an initial service strategy may take from 1,5 to 3 months.
Service KIT

Developing a service strategy is typically about selecting which services to develop for which customer segment. That is why The Lookingglass also has a proprietary method to develop service products. This methodology is called Service Kit (TM). It will guide you to develop exactly those things that are needed to launch the service product in your organization, to sell the service product to your clients, and to actually deliver the service to your clients.
Why manufacturing companies need a solid service portfolio

In our article ‘It’s time to follow the white rabbit’ we present 8 good reasons for High Tech manufacturing companies to start strengthening their service business. While every context is different, manufacturing companies will certainly recognize one or more of these elements in their business. Whether it is the need for profitable growth to counter organic revenue decline, or the need to develop closer relationships with their strategic customers. To receive the brochure, please contact us here.

Would you like to know more?

Design that works

For more information, contact us.

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